Slexium (“Slexium”, “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you use our services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Company Information

Company Name: Slexium
Country of Incorporation: India
Business Address: Delhi, India
Support Email: support@slexium.com

2. Scope of This Policy

This Privacy Policy applies to:

Our website
AI voice agents
AI chat agents
Appointment booking systems
CRM dashboards
Automation workflows
Website development services

Our services are currently designed exclusively for dental clinics, primarily serving US-based clinics.

3. Information We Collect

3.1 Information Collected From Clinics (Business Users)

We may collect:

Clinic name
Contact person name
Email address
Phone number
Basic business information

3.2 Appointment-Related Information (Patient Data)

Our systems may process limited appointment-related information, such as:

Patient name
Phone number
Appointment date and time

⚠️ Important Clarification

Slexium does not own, control, or independently collect patient medical data. All patient information belongs solely to the dental clinic.

Slexium acts only as a technology service provider / data processor, and clinics are fully responsible for:

✓ Patient consent
✓ Legal compliance
✓ Data accuracy
✓ Data retention

3.3 Payment Information

Payments are handled through third-party payment processors. Slexium does not store or process credit/debit card details directly.

3.4 Analytics & Technical Data

Currently, we collect minimal or no analytics data. If implemented in the future, it may include device type, browser type, and usage patterns (non-personal).

4. Call Recording

Calls are not recorded by default.
If call recording is enabled in the future:
- Clinics are responsible for notifying callers.
- Recordings will be used only for operational improvement.
- Recording will comply with applicable laws.

5. Use of Information

We use information to:

Provide and maintain services
Schedule appointments
Support clinic operations
Communicate with clients
Improve system performance
Ensure security and compliance

6. AI Usage Disclaimer

Our AI systems Do NOT:

✕ Provide medical advice
✕ Diagnose conditions
✕ Replace licensed professionals

AI is strictly limited to:

✓ Scheduling
✓ General information
✓ Call routing
✓ Administrative assistance

7. HIPAA & Healthcare Compliance

Slexium aims to align with HIPAA best practices where applicable. However, Slexium does not guarantee full HIPAA compliance at this stage.

Dental clinics remain fully responsible for:

HIPAA compliance
Patient disclosures
Regulatory obligations

8. Data Sharing

We do not sell personal data. Data may be shared only with:

Service providers (hosting, infrastructure)
Legal authorities if required by law

9. Data Security

We implement reasonable technical and organizational safeguards. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

Data is retained only as long as necessary to:

Provide services
Meet legal obligations
Resolve disputes

11. Your Rights

You may request:

Access to your data
Correction of inaccuracies
Deletion of data (subject to legal limits)

Contact: support@slexium.com

12. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of services constitutes acceptance.

13. Contact Us

For privacy-related questions or concerns, please contact us:

General Inquiries: hello@slexium.com
Privacy Officer: contact@slexium.com
Support: support@slexium.com
Location: Delhi, India

Privacy Policy